(Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. A Ti-Vo was installed in one of the upstairs bedrooms. The box and cables may have been removed by the previous occupiers. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. Tudor. 19-01-2023. We can certainly get a move of the equipment. I have signed up as a new user for Virgin Fibre. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. Get the Hub ready by connecting the wires. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Called 0800 052 1734 as well as 0800 953 9500. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. We would like to show you a description here but the site won’t allow us. Only an aerial cable (pictured below) connected to a box outside my flat. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Switched On Families. 3 weeks ago. on 05-04-2023 09:20. I'm a Very Insightful Person, I'm here to share knowledge. on 07-09-2022 19:28. Very Insightful Person. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Yes, we will be able to fit another socket for you. Get the Hub ready by connecting the wires. Getting started & FAQ. Account - Cable. The problem is the Hub is in my Study and the - 4964746. If you do need any. Security. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Options. Re: My house wall socket that cannot fit to VM hub. The cable fits in the socket shown in the image attached. Manage Your Account. Security matters. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. Virgin cables must only be provided by isolated sockets provided by Virgin Media. VM BB TV Landline. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. If it’s damaged or not working correctly, it could be causing your internet issues. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. See full list on itblogpros. The block box on second picture is an amplifier for terrestrial TV. Tudor. Joining in In response to Adduxi. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. 3K; 6. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Will an engineer h. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. Hey Juanr, thank you for. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I think there’s something missing to the Virgin Media wall socket in my flat. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. on 23-12-2022 10:31. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. QuickStart, set up and connections. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. VM BB TV Landline. Tudor. Try plugging the cable you can see into the hub to see if it works. RedTomato said: I removed my Virgin cable about a month ago. in Networking and WiFi Sunday; No Virgin Media Wall socket . Virgin Media; My Virgin Media; Shop; Help;. It probably goes into another room in the house. There are two outputs from here (the two connectors that are close together on the white box). We would like to show you a description here but the site won’t allow us. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Cihank617. Ideally, if you have the comcast modem and a separate router you'd put the modem in bridge mode to avoid double NAT issues. 0 Kudos. Vonage 2nd line. You can possibly do this in two ways. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Stay safe online. Browse Virgin Media Virgin Media Community. I have had a look into your. Browse Virgin Media Virgin Media Community. Check service status. But I have no Virgin Media Wall socket in my house. CryptoGetting Connected with Virgin Media is easy when you have a wall socket. please - 5241140 We would like to show you a description here but the site won’t allow us. Socket. Need to contact Virgin Media Customer. The TV is a digital smart TV with Freeview inside. Broadband Deals. Options. Tried looking but can't see a way to book an engineer for this? Thanks. First picture is telephone socket which is now not used. Customer since 1993. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Tudor. VM BB TV Landline. Tudor. We appreciate you reaching out to us on here. The cables won’t attach to the wall socket which looks mangled. Virgin Media; My Virgin Media; Shop;. Hey guys, so I have a Virgin Media SIM only plan £8 for 12gb, anyway, my question is if Virgin Media is moving to o2 anyhow/Virgin Media SIMs to o2 network now, do you think I could get my SIM in the volt bundle to upgrade the speed of the Wi-Fi, as when I go to the offers, all I can see is £12 for. ago 2MuchAngst2Handle No coax wall socket, how can I connect my router? Due to covid. Can you help? - 5401771 BrowseCheck your DMs btw. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM BB TV Landline. Virgin Media: TiVo® service. I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. 7. I’m a new Virgin customer, and the previous occupants used a different provider. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. Account - Mobile. Account - Mobile. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. 4. Virgin Media have used the Openreach socket to provide telephone services. 3. The internal box should be oblong, square one are for phone. on 31-12-2021 10:47. I have taken a look on our side and can see you have spoken with the team regarding this. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. I can only find the TV socket. Also there will be an external, often brown, omnibox. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. We would like to show you a description here but the site won’t allow us. I recently applied and received the delivery for a virgin package of tv broadband. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. My router does now provide internet but the light is always yellow and it. How do I book an engineer to come out - 5345632. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 1 ACCEPTED SOLUTION. Kind regardsThe box and cables may have been removed by the previous occupiers. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. on 28-10-2022 17:29. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. There is a cable on the right of the box coming from the outside. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Broadband and TV deals. Or a VM person will sort it for you when they get here in a day ot two. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. #2 Absolutely not. I have booked a technician but I don't know if i have to inform the. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Would I be able. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. Plug the cables into the Hub. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Eric714. But I. on 27-01-2023 17:22. My Virgin Media App. Broadband wall socket. Thank you. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I've got 2 wall sockets that I think are likely. 32,846. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. on 01-12-2022 11:22. I can't find an internal wall socket. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Wall Socket. Go to solution. Tudor. Broadband. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. Virgin Media don’t do any Fibre connections to inside the house. The wall box may be branded with the logos of an old cable TV company (not VM). Forum Team. All the wall sockets I can see are for BT. The cable in the second picture is the one you need to connect too. My Virgin Media App. Sorry man. Bits and bytes. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. goslow. 1 ACCEPTED SOLUTION. There is a cable on the right of the box coming from the outside. There are no virgin sockets on the wall. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. Options. My previous sky microfilter attached here. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Two virgin media wall. No wall socket. 4. Other times you will find an unbranded connection point on the wall. I have signed up as a new user for Virgin Fibre. Reply. My Virgin Media App. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. See where this Helpful Answer was posted. . It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. on 13-09-2023 17:02. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. . Some properties do not have a wall socket, only a cable. Just push to fit Firmly push the end of the cables into the sockets. Push the white cable with the black label into the Hub. on 03-08-2020 18:05. Browse Virgin Media Virgin Media Community. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Make sure that all of the cables are plugged in securely and that there are no loose connections. if not a technician will install one. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. We have a virgin media wall socket with an ethernet port in the wall but no round cable. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Vonage 2nd line. We have the quickstart pack but sadly cannot get broadband set up and working. . The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. sophiekerrs. QuickStart, set up and connections. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Robert_P. Plug the cables into the Hub. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Sometimes you'll just have a wire coming in rather than a wall socket. VM. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. i received an installation kit for my broadband but my property doesn’t have a virgin media wall socket and i chose to have self installation kit. Networking and WiFi. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. We have an unwanted virgin box hanging off the front of our house we’ve moved into. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. But I don’t see anything like that apart from satellite dish cable outside the window. Tudor. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. I just got Virgin Media kit and read all information carefully and checked - 5200805. We would like to show you a description here but the site won’t allow us. The first thing is to start making alternative arrangements for your internet connectivity. The other is marked TV, & this is used for TV & Broadband. Virgin Media; My Virgin Media; Shop;. . Hi @bingoman000. We do not have virgin so are we able to cut the wires - 5195119. It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. Re: No virgin media wall socket. The wall socket is currently in the living room and I need it moved to another room. Choose the best spot for your wifi hub. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I could connect it in my house self install. If possible, I would like to get rid of this rather ugly white. Just make sure you definately don't need it, or won't be needing it again. It should work ok. My Virgin Media App. Don’t worry that it is not a threaded plug. I was told when purchasing the broadband package that fibre was available here. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I don't work for Virgin Media. If you haven't set it up in the past, Netgear might have a setup you have to go through. The OUT terminal from the Technetix isolator has a terminator cap on it. These are designed to push over the screw thread on the socket. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. There must have been a previous installation or you would not have been offered a self install. You should see a cable going through the wall and if you trace this inside, you should get the cable. Sorry to hear you have been having issues with your self-installation. QuickStart, set up and connections. . When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Tuning in. Options. Your "loss of signal" point is a good one. VM BB TV Landline. Don’t plug the power cable into a plug socket yet. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. a week ago. No wall socket. You can also check for a loose cable as not all properties have a socket. Explain what needs to be done and book an engineer visit. @umerarifkhan11 wrote:. We have tried plugging it into the only box we found it would fit but no luck. Stay safe online. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. When you place your order, we'll let you know. Tudor. Browse Virgin Media Virgin Media Community. No Coax Wall Socket Virgin. That would indicate the base station and the handsets are in communication with each other. I don't work for Virgin Media. I’m a new Virgin customer, and the previous occupants used a different provider. But I have actually managed to get through to the technical team over chat. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. If digging / drilling / new external & internal cables are required the. Stay safe online. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. All the cabling is the property of Virgin Media and must not be touched. This promotion means you won’t pay the usual setup fee of £35. I'm very sorry to hear you didn't have a wall socket. Account - Cable. Hi, I am experiencing the same issue with my install kit. Dave. Could I get someone to come - 5400021. Call the pre-installation and delivery team on 0800 052 1734. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Get the Hub ready by connecting the wires. Options. Account - Mobile. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Tudor. S. Got my virgin media self install kit but I don't have a virgin socket. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. The admin page for the hub says Telephony (disabled)No virgin media wall socket. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Please help. Options. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. My Virgin wall socket just have phone line, didn’t get. . Entertain me; Broadband Deals. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Plug into the Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and.